Privacy Policy

We would like to take this opportunity to assure you that we are 100% committed to protecting your privacy and security.

Your Personal Information that we may collect

In order to process your enquiry and to provide you with the best possible level of service, we may need to collect some necessary information about you, your name, company name, telephone number and e-mail address. This will only happen when you complete the enquiry form.

However, we only use the information we collect about you in accordance with The Data Protection Act 2018 (GDPR).

We will not, under any circumstances, pass any of the information we have collected about you on to any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and The Data Protection Act 2018 (GDPR), to ensure that no other party is able to view your details.

If you wish to check the information that we hold about you, you can do this at any time by emailing us. If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

Talon is committed to ensuring that your privacy is protected at all times and strives to comply with the General Data Protection Regulations. Talon endeavours to keep your personal information accurate and up to date and ensures that it is not kept longer than necessary.

This Policy applies to Customer information only.

Any references to “we, “us” or “our” in this policy refer to Talon Manufacturing Limited.

Any references to “you” or “your” refer to the customer for which Talon processes Customer Information.

What is personal information?

When we talk about personal information we mean information about an individual that can identify them, like their name, address, e-mail address, telephone number and financial details. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.

Keeping personal information secure 

We will always ensure that we protect your data with the utmost security.  In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure all information and data.

How we use your personal information

Talon will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, we rely on our clients to ensure that some of the information we hold about them is accurate.  We encourage clients to inform us of any changes to their information.

Talon collects and uses your personal information to provide you with products and services. 

Talon does not disclose or share sensitive or confidential information without your explicit consent except where disclosure is required by law.

You may decide you do not wish your personal information to be collected or shared, or may set conditions on our use of it. In such cases, we may not be able to provide the service you require, or may only be able to provide it in a limited way. There are occasions where we have a statutory obligation to collect or use personal information.

How long we keep personal information

Talon will only retain clients’ personal information for as long as it needs it for a particular legitimate purpose or meets a particular obligation.

Third parties

Talon does not pass personal data to third parties for marketing, sales or any other commercial purposes without your prior explicit consent. You may opt-out of marketing at any time by e-mailing enquiries@talon.co.uk. Your personal information may be processed by an external service provider acting on our behalf in order to provide one or more services.

We may process your personal information using web services hosted outside the European Economic Area, but only where a data processing agreement is in place that complies with obligations equivalent to those of the General Data Protection Regulations.

Email

Emails that we send to you or you send to us may be retained as a record of contact and your email address stored for future use in accordance with our record retention schedule. If Talon needs to email sensitive or confidential information to you, we will perform checks to verify the correct email address and may take additional security measures.

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites.

The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

Your rights

You have the following rights:
You may request that Talon stops processing your personal data in relation to any of our services. (This may delay or prevent us from delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties).

You are entitled to request access to and a copy of any information we hold about you. If you find that the information Talon holds about you is no longer accurate, you have the right to ask to have this corrected.

Please contact us at enquiries@talon.co.uk if you want to exercise any of these rights or if you have a query or complaint about why your information has been collected, how it has been used or how long we have kept it for.

If you have any concerns about the way we process your personal data or are not happy with the way we’ve handled a request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office.

Their address is:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
SK9 5AF